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Frequently Asked Questions

Cricya FAQ — All your questions answered in one place

From opening an account to making a withdrawal — everything you want to know about cricya is explained here.

Account Deposit Withdrawal Betting Games App Security
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About the cricya FAQ

Thousands of Bangladeshi users enjoy gaming and Sports Betting on cricya every day. Members of this large community often ask the same kinds of questions — how to register, which deposit method to use, how long it takes to receive winnings, where to get the app, what to do if they forget their password, and much more.

This cricya FAQ page is designed so you don't have to keep messaging support. It covers all common questions across seven separate categories. If you still can't find what you're looking for, reach out to our live chat.

Tips: Use the category buttons at the top of the page to jump directly to the topic you're looking for.

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What can we help you with?

All key information about cricya is organized into the six categories below.

Account & Registration

Questions and answers on opening a new account, identity verification, password reset, and account management.

Deposits & Payments

Information on deposit methods and limits for mobile banking, e-wallets, and bank transfers.

Withdrawals & Winnings

Important information on withdrawing winnings, processing times, limits, and KYC verification.

Sports Betting

Detailed information on live betting, odds, match cancellation policy, and betting rules.

Slots & Online Games

Learn about game rules, RTP, free spins, and how to use bonuses.

Mobile App

Find answers to all your questions about downloading, installing, and using the cricya app.

Table of Contents
Account & Registration

To register, you'll need an active mobile number, an email address, and a password. You must be over 18 years of age. KYC verification using your national ID is required before your first withdrawal.

Registration is usually completed within 2-3 minutes. Once your mobile OTP is verified, your account is activated instantly.

Click the "Forgot Password?" link on the login page. A reset link will be sent to your registered mobile number or email. The link remains valid for 15 minutes.

No. Each person may hold a maximum of one account. Having multiple accounts violates cricya's terms and risks all accounts being permanently closed.

If your account is suspended, you'll see a message when you try to log in. Contact cricya support — once you provide the reason and any required documents, the issue can be resolved.
Deposits & Payments

cricya supports deposits via mobile banking, e-wallets, bank transfer, and cards. Popular mobile banking methods used in Bangladesh are all supported.

The minimum deposit starts from BDT 200 (may vary by method). The maximum limit depends on your account verification level and the payment method you choose.

Deposits via mobile banking and e-wallets are typically credited to your balance within 1-5 minutes. Bank transfers may take up to 30 minutes.

First, wait 15 minutes. If your balance still hasn't updated, contact cricya support with your transaction ID. Having a screenshot will speed up the resolution.
Withdrawals & Winnings

Withdrawals are typically processed within 1-24 hours. Mobile banking withdrawals are usually faster. Delays may occur if KYC verification is not complete.

The minimum withdrawal is generally BDT 500, though this may vary by method. You can check the latest limits in the withdrawal section of your account.

KYC verification is mandatory before your first withdrawal. Upload a photo of your national ID or passport. Once verified, all future withdrawals will be processed faster.

The reason for a rejection is usually communicated via email or notification. Common reasons include incomplete KYC, unmet wagering requirements, or incorrect payment details. Once you know the reason, correct the issue and resubmit your request.
Sports Betting

Betting is available on 20+ sports including cricket, football, tennis, badminton, kabaddi, and volleyball. Special odds and markets are available for Bangladesh cricket matches.

You can place bets in real time while a match is in progress. Odds update as the on-field situation changes, so you can place new bets on each over or goal as you follow the live score.

If a match is officially cancelled or abandoned, the stake for the relevant bet is refunded. Full details can be found in the Betting Rules section on cricya.

The minimum bet generally starts from BDT 10 and may vary by market. The maximum bet limit depends on your account level and the selected market.
Games & Slots

cricya offers 500+ slots games, Live Casino, card games, virtual sports, and many other categories. New games are added regularly.

RTP is the percentage of total bets a game returns to players over the long term. For example, a 96% RTP means an average return of BDT 96 for every BDT 100 wagered. The RTP is listed in each game's info section.

Free spins are generally awarded for specific slots games. The details of each bonus offer will state which game they apply to. Make sure to use them before they expire.
Mobile App

cricya Mobile App App Page Available for direct download. Supported on both Android and iOS.

To install an APK file on your Android phone, first go to Settings and enable "Unknown Sources" or "Install Unknown Apps". Then tap the downloaded file to begin installation.

Yes, you can log in to your account from the website, mobile app, or any device using the same credentials. Your balance and betting history stay synced across all platforms.
Security & Privacy

Yes. Cricya uses 256-bit SSL encryption to keep all data secure. Passwords are never stored in plain text — only encrypted hashes are retained.

If a login is detected from a new or unrecognized device, cricya immediately sends an email or SMS notification. If you're suspicious, change your password right away and notify support.

Go to the "Responsible Gaming" section in your account settings. From there, you can choose a cooling-off period (1–30 days) or a longer self-exclusion period (6 months or more).

cricya never sells users' personal information to third parties. Data is only shared with designated partners when required by law or for service operations. To learn more, Privacy Policy Read.
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